Delivery Costs (UK)
All orders over £50, to the GB Mainland are delivered FREE of charge. We also deliver free of charge to Northern Ireland, for all orders over £100. GB Islands orders over £100, are charged at £8.99. A number of premium delivery options are coming soon, to ensure you have complete flexibility over when your items arrive. Keep checking this page for further details.
Privacy Policy
This Policy applies as between “you”, the User and “Us” the owner and provider, of this Web Site. It applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
Site Security
All information you provide via www.impulseretail.co.uk is 100% secure, due to the 128bit SSL (Secure Socket Layer) technology we use to protect the site.
Definitions and Interpretation
“Cookies”
A cookie is a small text file that websites place on your computer. Cookies allow us to identify recurring visitors and to analyse their browsing habits, meaning we can continually improve the site and customise it to your needs. Further details are contained in Clause 10 and Schedule 1 of this Policy;
“Data”
Data means collectively all information that you submit to the Web Site. This includes, but is not limited to; account details and information submitted using any of our Services or Systems.
Section 1 of our Terms and Conditions contains a comprehensive list of definitions for other terms used within this policy
Data Collected
Personal Information
Impulse Retail may collect, store and use any of the personal information that you supply when using this Site. For example, information relating to any transactions carried out between you and us on or in relation to this website, including information that you provide to us for the purpose of registering or subscribing to our website services, email notifications and/or newsletters and any other information that you choose to send to us.
Other Information
Impulse Retail may collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, referral source, length of visit and number of page views and Cookie information (see clause 10 below). This information does not identify you personally; it is used by Impulse to improve our site and ensure its compatibility with Users requirements.
Our Use of Data
Any personal Data you submit will be retained by Impulse Retail for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to six months
Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our direct affiliates or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see clause 9 below.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
internal record keeping;
improvement of our products / services;
transmission by email of promotional materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
Third Party Web Sites and Services
Impulse Retail may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services may have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Impulse Retail requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
Changes of Business Ownership and Control
Impulse Retail may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
Controlling Access to your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
use of Data for direct marketing purposes; and sharing Data with third parties.
Your Right to Withhold Information
You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
You may restrict your internet browser’s use of Cookies. For more information see clause 10.4 below.
Accessing your own Data
You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
You have the right to ask for a copy of your personal Data on payment of a small fee.
Security
Data security is of great importance to Impulse Retail and, to protect your Data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
Cookies
Impulse Retail may set and access Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy.
You may delete Cookies, however you may loose any information that enables you to access the Web Site more quickly.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
Changes to this Policy
Impulse Retail reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
Do you provide merchandising services?
Yes.
We feel strongly about the ability of merchandising to have a huge impact on retail sales and, forecast up to 20% increased sales revenue, as a result.
Impulse Retail offer a full merchandising consultancy service, run by experts in Category Management.
Contact us at
enquire@impulseretail.co.uk
for further details.
Product Sourcing
Impulse Retail are happy to either source, or help you to source any product you feel is missing from our range.
Please complete our quick product request form and we’ll start the process right away.
If you require longer term support to source products, from anywhere worldwide, Impulse Retail offers low cost consultancy services, for which no payment is due, until you are satisfied with the products and an order has been placed.
Contact 07791 499 146 to find out more.
Pallete discount and bulk deliveries
For retailers who operate a number of stores, or wish to buy together, we can offer a further discount from pallet orders, including free delivery.
For further details, please contact our Customer Services team on 0800 195 6622, or email
enquire@impulseretail.co.uk.
Returns Policy
All returns, without exception, must be notified within 3 days of receipt of your order and, must be accompanied by a completed Returns Authorisation Request.
To complete a return form, please
Click here to log in
How do I provide Feedback?
Please
click here
for our quick feedback form. Your comments are always appreciated and, with your feedback, we can continue to improve the products and service we offer.
Payment methods
Credit Card
VISA / Mastercard / JCB
Debit Card
Maestro / Solo / VISA Electron
PayPal
Register for PayPal at
www.paypal.co.uk
Cleared Cheque
Please allow 6 working days before dispatch
When is my credit card charged?
We do not take any payment, until goods are in stock, picked, packed and ready for dispatch.
This means you can be confident that, if for any reason we can’t deliver, you have not been charged.
How do I return an Item?
All returns, without exception, must be notified within 3 days of receipt of your order and, must be accompanied by a completed Returns Authorisation Request.
To complete a return form,
Click here to log in
POS Downloads
From time to time, we will add POS to our downloads section, which you can either download and print, or order for FREE, by calling 0800 195 6622.
